Charell Williams

CHARELL WILLIAMS Mobile: 702.782.9487

Las Vegas, Nevada                                                                      Email: charellw897@gmail.com
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Proven Customer Service, Sales Closer, & Marketing Professional

Ten years’ progressive direct sales and marketing experience in the resorts and hospitality industries. Interested in applying unbounded enthusiasm for revenue generation and client service to assist an innovative Information Technology company succeed and realize goals.  International experience.  Conversant in Japanese.  Notary.

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Professional Experience

CONSOLIDATED RESORTS, Las Vegas NV                                                                                    2005-2007

Closing Officer (Notary Public) / Customer Service Agent

• Presented opportunities and closed timeshare sales averaging more than $2,700 per quest.
• Maintained product identity and increased sales during high market volatility.
• Tracked and maintained client satisfaction including measurement and management of client surveys.

WESTGATE VACATIONS, Orlando FL, Las Vegas NV                                                                     2001-2005

Director of Customer Service Department & Closing Department

• Outstanding Sales Award (2002). Highest Closing & Highest Full Down Efficiency  (2002, 2003).
• Supervised 10 Closing Officers including scheduling, training, and payroll processing.
  • Produced monthly revenue reports and legally required documentation for closing of deals.
  • Assisted Sales Director and Regional Manager with team development.
  • Customer service contact, provided tours, and sold and closed sales of $15K-$40k per guest.

XEROX BUSINESS SERVICES, Orlando FL                                                                                    1998-2001

Product Specialist / Sales & Marketing Representative

• Team member on critical Disney EPCOT Center international marketing campaign.
• Promoted Xerox brand name service products.
• Created and conducted group sales demonstrations and presentations.  Executed marketing initiatives.
• Performed direct marketing to grow new accounts, provided customer service to maintain existing clients.

POLYGRAM GROUP DISTRIBUTION, Greenbelt MD                                                                        1993-1996

Promotions Associate (Music/Entertainment)

• Coordinated and facilitated music promotion engagements in retail, outlets, and radio stations.
• Developed publicity campaigns for artists.  Scheduled and coordinated promotion concerts for artists.
• Coordinated with radio personalities to develop and execute creative contests and promotions.

Computer Skills

Microsoft Office Suite (Word, Excel, Access, Power Point, Publisher, Front Page), Windows, Multimedia, 10-Key

Education & Training

Community College of Southern Nevada, Computer Information Technology                            August 2010

Course of Study:  Comp TIA  A+ Certification

EMBRY-RIDDLE AERONAUTICAL UNIVERSITY, Daytona Beach, FL                                               1996-1998

Course of Study: Aeronautical Science / Japanese Language