Monday, April 15th, 2013

Dampier Peninsula: Consumer protection to visit

Dampier Peninsula community residents are invited to come forth with complaints and queries about things they have bought.

Senior Regional Officer for Consumer Protection Annetta Bellingeri

Senior Regional Officer for Consumer Protection Annetta Bellingeri

Senior Regional Officer for the Kimberley Annetta Bellingeri plans to visit Beagle Bay, Lombadina, Djarindjin and One Arm Point between 22nd and 26thApril 2013.

She says she will concentrate on raising awareness of scams that target Aboriginal consumers as well providing information and advice about consumer and tenancy law.

“Request for money scams target all Western Australians however there are some versions which are particularly aimed at Aboriginal consumers and I hope that raising awareness through education can prevent people becoming victims,” she said.

You can read her media release here:

Government of Western Australia

Media Statement

Consumer Protection 219 St Georges Terrace Perth Western Australia 6000

15 April 2013

Consumer Protection reaches out to remote communities

Consumers in remote communities can be among the most vulnerable due to isolation and lack of competition – that’s why Consumer Protection is heading out to the Dampier Peninsula.

Senior Regional Officer for the Kimberley Annetta Bellingeri will visit Beagle Bay, Lombadina, Djarindjin and One Arm Point between 22nd and 26thApril 2013.

She says she will concentrate on raising awareness of scams that target Aboriginal consumers as well providing information and advice about consumer and tenancy law.

“Request for money scams target all Western Australians however there are some versions which are particularly aimed at Aboriginal consumers and I hope that raising awareness through education can prevent people becoming victims,” she said.

“During my trip I will promote rights we all have under the Australian Consumer Law, including:

• the entitlement to have a faulty product repaired, replaced or our money refunded; and

• the 10 day cooling off period to think over a deal when a seller has approached us uninvited either in person or over-the-phone.

“I will be spreading the word about how consumers should use licensed motor vehicle repairers or dealers and also about the general consumer rights that car-buyers have.

“Other key messages I intend to pass on are regarding tenancy law changes which will affect people who rent properties or live in public housing.”

Ms Bellingeri said community stores and other businesses could expect her to drop in.

“I will carry out scanning audits or price checks to make sure consumers are being charged in line with shelf-labelling. At the same time I will be looking for unsafe products and attempts to unfairly restrict consumers’ rights, such as illegal ‘no refund’ signs or messages on dockets.

“As well as retailers, I’ll be checking in with accommodation and tourism businesses to ensure they are aware of the Australian Consumer Law.”

Ms Bellingeri will meet with community groups, telecentres, organisation leaders, Housing Officers and Rangers. Bookings for information sessions or appointments for one-to-one advice can be made by calling the Broome Regional Office on 9191 8400 or emailing: annetta.bellingeri@commerce.wa.gov.au.

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